Help & Support

Find answers to common questions or contact our support team

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Documentation

Browse our guides and tutorials

Community

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Frequently Asked Questions

Account

How do I create an account?

Click the 'Sign Up' button on the homepage and follow the registration process. You'll need to provide an email address and create a password.

How do I reset my password?

Click 'Forgot Password' on the login page. Enter your email address and we'll send you a password reset link.

Can I change my username?

Yes, you can change your username from the Settings page. Navigate to Settings > Account and click 'Edit Profile'.

Billing

What is Sov Premium?

Sov Premium is our subscription service that unlocks premium features like verified checkmark, priority support, advanced analytics, and more for $9.99/month.

How do I cancel my subscription?

Go to Settings > Billing and click 'Manage Subscription'. You'll be redirected to our billing portal where you can cancel your subscription.

What payment methods do you accept?

We accept all major credit and debit cards through our secure payment processor, Stripe.

Wallet

How do I connect my wallet?

Click the 'Connect Wallet' button and select your wallet provider (MetaMask or EB Browser). Approve the connection request in your wallet.

What blockchain do you support?

We currently support the GuapcoinX blockchain (Chain ID: 0x115c7) for all wallet transactions.

How do I send GUAPX tokens?

Navigate to the Wallet page, click 'Send', enter the recipient address and amount, then confirm the transaction in your wallet.

Features

What features are included with Premium?

Premium includes: verified checkmark, priority support, advanced analytics, no ads, edit posts, longer posts, HD video uploads, custom themes, and early access to new features.

How do I create a post?

Click the compose button, type your message (up to 280 characters for free users, more for Premium), and click 'Post'.

How do I report inappropriate content?

Click the three-dot menu on any post and select 'Report'. Choose the reason and provide additional details if needed.

Still need help?

Our support team is here to assist you with any questions or issues

Email us at: admin@sov.social